Returns and refunds
Returns and Refunds
In the following section, the company ATELIER ITALIA SRLS is hereinafter referred to as “ATELIER DU SAC” and any person who makes online purchases on the website www.atelierdusac.com (hereinafter “SITE”) is hereinafter referred to as “CUSTOMER”.
RIGHT OF WITHDRAWAL
In case of purchase of products or services on the SITE, the CUSTOMER has the right to withdraw from the contract without giving reasons, within 14 days. The withdrawal period expires 14 days after the day on which the CUSTOMER or a third party - other than the carrier and designated by the CUSTOMER - acquires physical possession of the goods. To exercise the right of withdrawal, the CUSTOMER is required to inform ATELIER DU SAC of the decision to withdraw via an explicit declaration sent to the contacts indicated.
EFFECTS OF WITHDRAWAL
If the CUSTOMER withdraws from this contract, all payments made to ATELIER DU SAC will be refunded, excluding delivery costs without undue delay and in any case no later than 14 days from the day on which ATELIER DU SAC is informed of the CUSTOMER's decision to withdraw from this contract. These refunds will be made using the same payment method used by the CUSTOMER for the initial transaction, unless THE CUSTOMER has expressly agreed otherwise. The refund may be suspended until the goods are received or until the CUSTOMER demonstrates that they have sent the goods back, whichever is earlier.
The CUSTOMER is requested to return the goods and deliver them to ATELIER DU SAC without undue delay and in any case within 14 days from the day on which he communicated the withdrawal from this contract. The deadline is met if the CUSTOMER sends back the goods before the 14 day period expires. The costs of returning the goods will be borne by the CUSTOMER. The CUSTOMER is responsible only for the decrease in the value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
LIMITATIONS ON THE RIGHT OF WITHDRAWAL ON PRODUCTS
Damaged or used products, even partially, will not be replaced or refunded. The CUSTOMER must insert a copy of the delivery document received inside the packaging box.
The right of withdrawal does not apply to goods made to measure or clearly personalized.